Refund Policy

Travanize Return & Refund Policy

Effective Date: July 25, 2025

Introduction

Welcome to Travanize. This document establishes our guidelines and procedures regarding post-delivery product issues, including manufacturing defects, transit damage, or receiving the wrong merchandise. We highly recommend reading through these terms prior to finalizing your transaction.

1. All Sales Are Final

As a general rule, all purchases made through Travanize are final. We do not process standard returns or facilitate exchanges for buyer's remorse. Exceptions to this rule are strictly limited to verified instances where a product is fundamentally defective, damaged in transit, or incorrectly fulfilled by our warehouse, as outlined in the sections below.

2. Reporting Defects, Damage, or Fulfillment Errors

We stand behind the quality of our catalog. If something goes wrong, you must follow the steps below to file a formal claim:

• Timeframe for Claims: We ask that you thoroughly check your package the moment it arrives. If you discover a defect, signs of transit damage, or realize you received the wrong item, you must notify our customer care team within 7 days of the official delivery date.

• How to Submit a Claim: For the fastest resolution, please send an email to support@travanize.com containing the following details:

  • Your exact Order Number (e.g., 217SHOP-1218) and your purchasing email address.

  • A comprehensive explanation of what is wrong with the item.

  • High-quality photos or a short video that clearly demonstrates the damage or defect.

• Assessment & Remedies: Our dedicated support staff will review your submission carefully. Travanize reserves the exclusive right to determine the best course of action. Depending on the specific circumstances of the claim, an approved resolution might involve issuing a partial refund, a complete refund, or dispatching a brand-new replacement item.

3. Refund Processing

Should your claim be approved for a monetary reimbursement (either partial or full), the credited amount will be routed directly back to the payment method you used at checkout. Please note that it typically takes between 7 and 12 business days for the funds to reflect on your bank or credit card statement. This timeline depends heavily on your financial institution's internal processing speeds.

4. Replacements vs. Exchanges

Travanize does not operate a traditional exchange program. We will only authorize and ship a replacement unit if you have successfully filed a damage or defect claim that has been formally approved by our team following the protocols mentioned above.

5. Unauthorized Item Returns

Please do not mail any products back to our facilities without explicitly receiving prior authorization from our staff. Travanize accepts no liability for unapproved return packages. If merchandise is sent back to us without an approved claim on file, the package will be discarded without notification, and you will not be eligible for any form of compensation or replacement.

6. Get In Touch

If you need to start a claim or simply have questions about these terms, our team is ready to assist. The most efficient way to get help is by emailing us at support@travanize.com. Be sure to include your purchasing email and Order Number (e.g., 217SHOP-1218) so we can locate your transaction immediately.