Return and Refund Policy

At Travanize, your satisfaction is our primary goal. We are committed to a straightforward and transparent resolution process, ensuring that every interaction with our brand is handled with integrity and fairness.

1. Eligibility for Returns

We provide a 30-day return window, allowing you to request a return within 30 days from the date you receive your package. To qualify for a successful return, the product must meet the following criteria:

  • It must remain in the exact condition in which it was delivered.

  • The item must be unused, unwashed, and include all original tags and accessories.

  • It must be housed in its original packaging.

  • Accompanied by a receipt or proof of purchase.

2. The Return Process

To start a formal return request, please reach out to our support team at support@travanize.com.

  • Authorized Returns: If your request is approved, we will provide you with specific instructions on how and where to ship your package.

  • Unauthorized Returns: Please note that any items sent back to us without a prior return authorization will not be accepted or processed for a refund.

3. Allocation of Shipping Costs

  • Quality-Related Issues: If the return is necessitated by an error on our part (such as receiving a defective, damaged, or incorrect item), Travanize will cover all return shipping expenses.

  • Customer Preference: If you wish to return an item due to a change of heart or personal preference, the customer is responsible for the return shipping costs. Please note that original shipping fees paid at the time of purchase are non-refundable.

4. Inspection of Damages and Discrepancies

We encourage you to inspect your order as soon as it arrives. If you discover that an item is faulty, broken, or not what you ordered, please notify us immediately at support@travanize.com. This allows us to assess the situation and provide a swift correction, such as a replacement or credit.

5. Exclusions and Non-Returnable Goods

To maintain high standards, certain products are ineligible for return:

  • Customized Items: Any items that have been personalized or made-to-order.

  • Final Sale Items: Purchases of digital gift cards or items clearly marked as "Final Sale" cannot be returned.

6. European Union 14-Day Cooling-Off Period

For our customers located in the European Union, you possess the legal right to cancel or return your order for any reason within 14 days of receipt, without providing a justification. The item must still adhere to our "unused" and "original packaging" requirements.

7. Refund Disbursement

Once your returned item has been received and inspected, we will inform you whether the refund has been approved.

  • Approval & Payment: If confirmed, the refund will be automatically credited to your original payment method.

  • Processing Time: Please allow 10 business days for our team to finalize the internal refund process. Following our approval, your bank or credit card issuer may take an additional 3 to 5 business days to post the credit to your account.

8. Dispute Resolution & Fair Practice

We value your trust and urge you to contact us directly at support@travanize.com regarding any dissatisfaction. We pledge to acknowledge all inquiries within 48 hours and aim to reach a mutually fair resolution.

Corporate Information:

  • Store Name: Travanize

  • Company Name: SUNFEEL JEWELLERY (HK) CO., LIMITED

  • Office Address: Flat/RM 2, 9/F, Peninsula Square East Wing, 18 Sung On Street, Hung Hom, Kowloon, Hong Kong

  • Support Email: support@travanize.com

  • Support Phone: +1 (424) 347-8830