Shipping Policy

Travanize Shipping Policy

Effective Date: July 25, 2025

We appreciate your business at Travanize. This document details our shipping operations, delivery expectations, and dispatch protocols to ensure you enjoy a smooth and dependable fulfillment process.

1. Fulfillment and Dispatch

Every order requires up to 3 business days for comprehensive processing before it leaves our facility. This window allows our team to verify your payment, perform quality checks, safely package your items, and hand them over to the courier. Note: Purchases made on weekends (Saturday/Sunday) or national holidays will enter the processing queue on the next available business day.

2. Delivery Estimates and Costs

After dispatch, here is what you can expect regarding transit times and fees:

  • Standard Transit Time: 10 to 20 business days.

  • Shipping Fee: We charge a simple, flat-rate shipping cost of $5.99 USD for all global destinations.

  • Overall Delivery Window: Combining our processing timeframe with the courier's transit time, your total expected wait is between 13 and 23 business days.

3. Unforeseen Transit Delays

Please keep in mind that delivery timeframes are projected estimates rather than absolute guarantees. Travanize cannot be held liable for disruptions outside our direct control, such as:

  • Customs clearance holdups or border inspections.

  • Logistics network failures, weather-related disruptions, or courier delays.

We are incredibly grateful for your patience should these rare events occur.

4. Tracking Your Shipment

The moment your package is handed to the logistics provider, we will dispatch an email containing your unique tracking link. You can trace your parcel's global movement by visiting www.17track.net. Please allow a few business days for the courier’s digital system to sync and display the initial tracking updates after you receive your confirmation email.

5. Partial Deliveries (Split Shipments)

To get your gear to you as quickly as possible, orders containing multiple products might be shipped in separate parcels if the items are sourced from different fulfillment centers. Should this happen, you will receive distinct tracking emails and tracking numbers for each individual package.

6. Modifying Your Order

If you need to change your delivery address, item size, color, or quantities, you must act swiftly. Changes can only be made prior to the order entering the processing and shipping phase. We highly advise reaching out within 12 hours of your purchase.

Please email our support staff with:

  • Your Order Number (e.g., 217SHOP-123331) and the email address used at checkout.

  • A precise description of the updates you need.

While we will do our utmost to catch the order in time, we cannot guarantee any modifications once fulfillment operations have commenced.

7. Missed Deliveries

If a courier attempts delivery while you are away, they usually transfer the parcel to a nearby post office or holding facility. It is your responsibility to contact your local postal service using your tracking number to arrange a pickup or schedule a redelivery. We cannot be held accountable for packages returned to the sender due to an invalid address or an extended failure to retrieve the package.

8. Tracking Updates and Pauses

During international transit, it is entirely normal for tracking pages to pause for several days as packages move between main sorting hubs. If your tracking link displays an update within the past 7 days, your shipment is still moving safely. If your tracking remains completely static for more than 7 consecutive days, please reach out to us.

9. Missing or Stolen Parcels

If your tracking history shows no activity for over a week, contact us immediately. We will open a formal investigation with the logistics carrier. If they officially declare the shipment lost, we will send a replacement order to you at no extra charge. Important Disclaimer: Our responsibility strictly ends once the courier marks the package as "Delivered." Travanize is not liable for replacing or refunding items that go missing or are stolen from your property after a confirmed delivery.

10. Global Coverage and Fulfillment Origins

  • Destinations: We proudly ship to shoppers worldwide. In the highly unlikely event that our logistics network cannot reach your specific location, we will contact you right away to discuss alternatives or process a full refund.

  • Fulfillment Centers: To offer an extensive product catalog, we dispatch items from warehouses located in the EU, Australia, Canada, and the United States, as well as directly from our international manufacturing partners.

11. Final Disclaimers & Buyer Responsibilities

By completing your purchase at Travanize, you acknowledge and accept the following conditions:

  • Transit Times: All quoted shipping windows are estimates, not concrete guarantees. We are not liable for courier or customs delays.

  • Taxes and Import Duties: You are solely responsible for any local taxes, customs duties, or import fees levied by your government. These are not included in your checkout price or shipping charges.

  • Address Validation: It is your job to ensure your shipping details are flawless. We are not responsible for lost goods caused by incorrect input at checkout.

  • Post-Delivery: Once tracking confirms delivery to your provided address, our liability ceases.

For any further questions or shipment inquiries, please reach out to our team at support@travanize.com. To help us resolve your issue efficiently, always include your purchasing email and Order Number (e.g., 217SHOP-1938) in your message.