FAQ

Travanize Help Center & FAQ

Welcome to the Travanize Help Center! We've compiled responses to our most frequently asked questions below. If you still need assistance after browsing this page, please reach out to our team at support@Travanize.com. Make sure to include your Order Number and the email address associated with your purchase so we can assist you as quickly as possible!

đź’ł Ordering & Payments

Q: How do I redeem a promo code? Got a discount code? Here is how to apply it at checkout using either a credit/debit card or PayPal:

  1. Add your desired items to your shopping cart and click the "PAY WITH DEBIT/CREDIT CARD" button (this button acts as the gateway for both card and PayPal transactions).

  2. For Mobile Users: Tap the "Show order summary" drop-down at the top of the screen, type in your promo code, and hit apply.

  3. For Desktop Users: Locate the discount code input box on the right-hand side of the checkout screen, enter your code, and apply.

  4. Once your total is updated, simply finalize your transaction using your preferred payment method.

Q: What are your accepted payment methods? We provide a variety of safe, encrypted payment gateways, including:

  • PayPal

  • Major Credit & Debit Cards (Visa, MasterCard, American Express, Diner’s Club)

  • Digital Wallets (Apple Pay & Google Pay)

Q: How much does shipping cost? For most global destinations, our standard delivery charge is just $5.99 USD. Keep in mind that exact rates might fluctuate depending on current promotions and your exact location. Your final shipping total will always be transparently displayed at checkout before you finalize your order.

📦 Shipping & Delivery

Q: Do you offer global shipping? Absolutely! Travanize ships to customers all over the world. Thanks to our international network of fulfillment centers, we will automatically route your package from the warehouse closest to you to guarantee the quickest delivery possible.

Q: What are your estimated delivery times? Once your package is processed and leaves our facility, standard transit time generally takes between 10 and 20 business days.

Q: How can I track my package? As soon as your package is handed over to the courier, we’ll shoot you an email containing your tracking details. You can monitor your shipment's journey using a universal tracking platform such as 17track.net.

Q: Why hasn't my tracking updated recently? Don't panic! It can take 24 to 48 hours for the carrier's system to sync with new scans after you receive your shipping email. Furthermore, it is perfectly normal for tracking to go quiet for a few days while your parcel is traveling long distances between major sorting hubs.

Q: I only received part of my order. Where is the rest? To get your items to you as rapidly as possible, we sometimes split shipments if your products are housed in different warehouses. If this happens, you will receive separate tracking numbers via email for each individual package.

🔄 Order Modifications & Cancellations

Q: Can I update my shipping address, name, or phone number? Act fast! If you need to fix a typo or change your delivery details, email support@Travanize.com right away with the subject line "Urgent: Address Change". Please provide:

  • Your Order Number (e.g., 217SHOP-112938)

  • The email address used for the purchase

  • The newly updated, correct shipping details

Note: We will try our hardest to intercept the order before processing. If it has already been dispatched, we cannot alter the address, and you will need to coordinate directly with the local shipping carrier.

Q: Can I modify order details like size, color, or quantity? Time is of the essence! Send an email immediately to support@Travanize.com with the subject line "Urgent: Order Change". Include:

  • Your Order Number (e.g., 217SHOP-112938)

  • Your purchasing email

  • The exact modifications you want to make

Note: We can only adjust orders that haven't hit the fulfillment floor yet, which is typically a very narrow window.

Q: Am I able to cancel my purchase? Orders can be canceled prior to dispatch, though a minor handling fee might be deducted from the refund. Once a package has been handed over to the shipping carrier and is in transit, cancellations are no longer possible.

⚠️ Post-Delivery Issues

Q: My items arrived damaged. What do I do? We are incredibly sorry if your gear took a beating in transit. Please contact support@Travanize.com immediately with the following details so we can make it right:

  • Your Order Number (e.g., 217SHOP-112938) and email

  • Clear pictures or a video highlighting the damage

  • A photo of the shipping label attached to the package

Q: What if I find a manufacturing defect or quality issue? Travanize prides itself on quality, and it's disappointing when things fall short. Let us fix it! Email support@Travanize.com and provide:

  • Your Order Number (e.g., 217SHOP-112938) and email address

  • A brief explanation of the defect

  • A short video or sharp photos demonstrating the issue clearly

Q: I received the wrong item (or something is missing). Help! Oops! If our fulfillment team made a packing mistake, reach out to support@Travanize.com. Be sure to include:

  • Your Order Number (e.g., 217SHOP-112938) and purchasing email

  • A picture/video of the wrong item received, OR a detailed list of what is missing from your haul.

đź“© Account & Communication

Q: I never got my order confirmation email. Where is it? Take a quick peek in your spam or promotions folder first. If it is genuinely missing, send a message to support@Travanize.com using the email address you think you typed in at checkout. We will locate your transaction in our system and manually resend your receipt.

Q: I haven’t received my tracking info yet. What’s the hold-up? It usually takes 1 to 2 business days post-processing for tracking emails to automatically generate and send. If that timeframe has passed, double-check your spam folder. Still nothing? Drop us a line and we'll check the fulfillment status for you.

đź“ž Contact & Business Information

If you have any further questions about our Terms of Service, policies, or your recent purchase, we are always here to help.

  • Email: support@Travanize.com (Recommended for the fastest response)

  • Phone: +1 (424) 347-8830

  • Company Name: SUNFEEL JEWELLERY (HK) CO., LIMITED

  • Business Address: Flat/RM 2, 9/F, Peninsula Square East Wing, 18 Sung On Street, Hung Hom, Kowloon, Hong Kong

(Important Note: If you wish to initiate a return or exchange, please do not send items back to this address without speaking to us first. Please email our support team for proper return authorization and specific return facility instructions to ensure your refund is processed smoothly.)